We have a duty of care to every client to provide the best service. As a company we are members of the Royal Institution Of Chartered Surveyors (RICS) requiring us to provide the highest standards and complying to their strict codes of conduct.

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Our chartered surveyors provide expert and impartial advice and are required to act in an honest, fair, transparent and professional manner. They are highly regulated and are required to follow strict rules of conduct.

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As a company we have to have client money protection and appropriate professional indemnity insurance in place.

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RICS members have to update their skills and knowledge throughout their careers, so you can rely on their expertise.

 

CLIENT MONEY PROTECTION 

Client’s money is held in a discrete account which is protected under the RICS Client’s Money Protection Scheme.

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Find out more about our Client Money Handling Policy.

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We also adhere to the RICS Professional standards and guidance for UK residential real estate agency and follow The Real Estate Agency Code.

 

COMPLAINTS PROCEDURE

As a company regulated by the Royal Institution of Chartered Surveyors (RICS), we have in place a Complaints Handling Procedure (CHP).

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We will always endeavour to provide the highest levels of service however we appreciate that there may be occasions when something may not go to plan. If something does go wrong we would like you to tell us about it in order to help us to improve our standards.

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